I made an online purchase of $12 to be picked up in store. At checkout I went to paypal and when sent back to your site it was being shipped to me FOR OVER $10
I tried calling customer service and even a supervisor.
I literally had just placed my order. lt was pending. They said there was nothing they could do. It was less than 10 minutes.
They said I could send the order back when I got it at my house but I would still pay shipping.....what????
I buy 2 cases of mellow yellow every two weeks from this ace and u
You cant stop an order for me or ship to store.
I am a university professor and teach business. I love to show my classes when companies have excellent customer service.
And those who don't. This case will definitely be discussed in ALL of my classes.
DISAPPOINTED AND LIVID.
User's recommendation: Don't order online. I love our store manager though.
Location: Louisville, Kentucky