Dollar Tree Stores Phone Numbers and Emails

Toll-Free Number:

  • (877) 530-8733
    Milwaukee, Wiscounsin

Customer Service:

  • (757) 321-5638
    Chesapeake, Virginia
  • (916) 560-0010
    Citrus Heights, California
  • (757) 321-5406


  • (757) 321-5000


  • (888) 982-8948
    Privacy Inquiries

Dollar Tree Stores Emails:

CCPA Inquiries
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Dollar Tree Stores Contact Information

Dollar Tree Stores Website:

Dollar Tree Stores Help Center:

Corporate Office Address:

Dollar Tree, Inc.
500 Volvo Pkwy
Chesapeake, Virginia 23320
United States

Other Info (opening hours):


Monday - Friday: 9:00am - 6:00pm



Dollar Tree Stores Customer Service Reviews

1.6 / 5
Diane U Kzp
Ship to store vs ship to home

I could get the item shipped to my home but it would cost more than what the items cost. You are willing to ship it to me but not to a store . Worst customer service ever. All other stores if the...

Modesta Sug
To leave good feedback

Shannon, the customer service rep was very nice and gave me an answer to my question. She didnt have all of the answers but certainly gave me one that satisfied me. Ty!

Summary of Dollar Tree Stores Customer Service Calls

02:51 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dollar Tree Stores Customer Service?

Request for Information Question:

  • “Order information”
  • “Many questions”
  • “Need assistance”

Employment Question:

  • “Paychecks”
  • “Employment”

Staff Question:

  • “I was in the store and complained that the manager was not assisting customers and was told too leave”
  • “Store manager complaint”
  • “She didn't count the items right couldn't get my money back she said to pick something else and she was very rude and nasty”

Shipping and Delivery Question:

  • “Missing item”
  • “Never received paycheck”
  • “Did not receive my online order”

Product/ Service Question:

  • “Damaged merchandise”
  • “They said I can't get hired but I never worked there”
  • “I can't get hired at family Dollars because they still have me active at Dollar tree and I haven't worked for Dollar tree within the past 2 months”

Payments and Charges Question:

  • “Over charged”
  • “I was double charged”
  • “They double charged me for the same groceries”

Activation/ Cancellation Question:

  • “Canceled order”
  • “Cancell order”
  • “Online order was canceled”

Return/ Replace Question:

  • “Return product”
  • “Return policy”
  • “I am disabled and I was returning some items back to the store on 2014 South 7th street St. Louis, Mo 63104 to exchange some items. I did not want a refund I want to just exchange items.”

Refund Question:

  • “Refunds”
  • “Mail order refund”
  • “Refund issue”

Cards Question:

  • “I need to see if they can send me a copy of my social security card”
  • “Gift card problem”
  • “On a goggle buy card for $25”

Account Question:

  • “Got locked out of my account”
  • “Set up account”
  • “Banned from store after not receiving adequate customer service”

Website/ Application Question:

  • “Store applications”
  • “I just signed a application”
  • “Cant order online”

Other Question:

  • “Donations”
  • “Complaint employees”
  • Being accused of stealing


Dollar Tree Stores Pros and Cons

Pros: Price, Inexpensive goods, Good prices, Cheap, Variety of products that they sell

Cons: Customer service, Rude manager, Rude cashier, Employees attitude, Unprofessional manager

Related Companies

Family Dollar, Assured


Dollar tree Inc. is a customer-oriented store operating at fixed price for any goods - 1 dollar. The Dollar tree company was founded over 50 years ago by K. R. Perry. Since then Dollar tree operates profitably, and deal with others in an honest and considerate way. Dollar tree offers the following set of goods: floral supplies & decor, floral supplies & decor, teacher's corner, arts & crafts, kitchen & tableware, party supplies etc. Dollar Tree has very branched chain of stores all over USA and any customer may find a convenient store location close to him.

Dollar Tree Stores reviews and complaints

Dollar Tree Stores is ranked 73 out of 356 in Supermarkets and Malls category

Area Served

USA, Canada

Payment Methods

American ExpressVISAMasterCardPayPal

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