Gino Uhp

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Verified Reviewer

Lost receipt for paperwork

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I've sent 2 email request and attempted to call several times. The automated system has hung up on me both times. I need another receipt since their receipt did not print correctly and had no total on the receipt. The printed receipt was actually short 17 items. When I called the store, they stated there was nothing they could do and to call corporate.
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Preferred solution: A copy of a complete receipt

User's recommendation: Check your receipt closely

Shauna S Rbz

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Verified Reviewer
| map-marker Midwest City, Oklahoma

Black mold

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Dollar Tree Stores - Black mold
Updated by user Dec 23, 2022

Super shocking because I have been a shopper for years was always one of my favorite stores and i must say the last few times i have gone makes me sad

Original review Dec 23, 2022
I got black mold on my hands from a product from your shelf I notified a nearby employee who seemed concerned when brought to attention and he asked a Manger if there was anything I could wipe off the black mold off my hands with and the Manger said I don't even know she seemed irritated when she had a bottle of clorox wipes and a big bottle of germex sitting right next to her at the register she was going to sit there and let me just have black mold on me hand couldn't be even slightly bothered by it
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Pros:
  • Affordable pricing
Cons:
  • Bad attitudes poor customer service rude managers

Preferred solution: For you to hire better and more qualified kinder and caring management.

Lucia M Mwp

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Verified Reviewer
| map-marker San Leandro, California

Manager Extemely Rude and Unprofessiom

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Stephanie the store manager is rude, and unprofessional and should not be in retail. The worst shopping experience I've ever had.

I approached the register 6 mins after closing, and Stephanie rudely informed me she wouldn't let me check out, the register is closed, and immediately instructed an employee to escort me out.

I was stunned that I left my reusable bag. 3 employees saw me shopping and never mentioned the register would be closed. I walked out so upset. The next day, I realized I had to go back because my reusable back was sentimental and I wanted it.

I called the store at least 30 times to make sure they had it and to get the name of the manager. I arrived at 3:15 pm, approached an employee I recognized, and asked for my bag. She said she didn't know. She did not attempt to help whatsoever and then asked why no one answers the phone.

She said because we are busy. This woman was doing go-backs. I left upset again, went to the 99cent store, and came back. Come find out the lady who rudely kicked me out the night before was the store ma after.

I was stunned again, got to the point since she had a miserable look on her face, and asked for my bag. She rudely pointed to register 4. It was there the whole time and no one attempted to help me retrieve it. The gave me the impression that it was in the office or something.

I got my bag, approached Stephanie, and assertively and sternly let her know how unprofessional and rude she is. She yelled over me and wouldn't let me talk and yelled over and over "have a nice day"

This was the worst experience I've ever had.

Stephanie is not qualified to be a manager much less work in retail with people. Do

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Pros:
  • Great value and convenient
Cons:
  • Lines too long
  • Rude employees
  • Very disorganized

Preferred solution: Apology, acknowledgment, and Stephanie reprimanded for her horrible attitude. A courtesy credit in addition is the only way I would return to that store. Corporate needs to be aware as well as the district and regional managers.

5 comments
Kevin Richards 1111

You approached the register SIX MINUTES AFTER CLOSING. You should have just left and come back when they were open.NO is NOT the SAME as RUDE.

If you could use your head, you would know that the registers are closed when the store is closed. Kicking you out of the store AFTER CLOSING is NOT rude. She was NOT being unprofessional. You have NO RIGHT telling her how to do her job.

Nothing wrong with her qualifications. You need to act your age and follow rules. I bet the reason that you were stunned was because this is the first time someone said no to you, and you mistook that as rude. Stephanie did nothing wrong, so she owes you no apology, nor should she be reprimanded.

You cannot come while they are open, falsely accuse them of being rude when you don't get your way. What makes you think that they want you back?

Guest

Go Steph!!!

Guest

No one is going to have any sympathy for you. It is horrible you were shopping at closing time . Hopefully you learned your lesson.

Guest
reply icon Replying to comment of Guest-2283813

I agree. I love that the workers didn’t rush her.

A person like the OP would have got an attitude. Brilliant at six minutes after closing they simply said the register was closed.

Kevin Richards 1111
reply icon Replying to comment of Guest-2283840

Not her fault. Probably the way that her parents raised her.

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Anonymous
map-marker Washington, District Of Columbia

Was asked

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Yes seems like after my email I finally got a response from the store.Thats all I had to do to have someone contact me after a week of waiting.My issue was resolved I guess.Not satisfied at all with how it all turned out.Communication and teaching skills there are definitely two thumbs down.Not something I thought Id experienced.I will look elsewhere for employment so Im happy and thats all that matters.Thanks again!
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Diane U Kzp

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Verified Reviewer
| map-marker Minneapolis, Minnesota

Ship to store vs ship to home

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I could get the item shipped to my home but it would cost more than what the items cost. You are willing to ship it to me but not to a store . Worst customer service ever. All other stores if they have it at a warehouse they will ship it to a Store not DOLLAR TREE. Not helpful at all. I guess I will be returning the 200.00 plus dollars worth of stuff since I cant get the item that I want.
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User's recommendation: Do not shop there.

Lenore V Tus

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

The store at 533 resen Ave Bklyn stole my son 's money

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Dollar Tree Stores - The store at 533 resen Ave Bklyn stole my son 's money
Dollar Tree Stores - The store at 533 resen Ave Bklyn stole my son 's money - Image 2
Dollar Tree Stores - The store at 533 resen Ave Bklyn stole my son 's money - Image 3
Dollar Tree Stores - The store at 533 resen Ave Bklyn stole my son 's money - Image 4
Dollar Tree Stores - The store at 533 resen Ave Bklyn stole my son 's money - Image 5
Dollar Tree Stores - The store at 533 resen Ave Bklyn stole my son 's money - Image 6
Tried to make a purchase using a snap card. However, the wrong card was used. And when we tried to exchange the to the right card, we were denied access. We never left the store, and we had the receipt. Yet we couldn't proceed.
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Loss:
$100
Pros:
  • Good prices
Cons:
  • Poor policies

Preferred solution: Full refund

User's recommendation: Their policies are malicious and geared against the consumer.

Anonymous
map-marker Indianapolis, Indiana

Waited for store to open for 1 1/2 hours

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I arrived at the store in whitesburg Ky 41537 at 9:00. I get out of the car and theres two employees standing outside the store waiting to get in also.

They proceed to tell me that the manager has never showed up to open the store and wont answer his phone. So I told them I would wait. I go back to my car and wait for 1 1/2 hours before he shows up. Mind you several other customers have pulled up during this time and pull out.

I think I deserve a gift card for the inconvenience of waiting so long for the store to open. I dont live near there so I had no choice but to wait. I was needing something important. Im not sure I will be back to this Dollar tree because if the management doesnt show up on time my time is important to be.

And by the way the bathrooms were nasty. This store needs attention.

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User's recommendation: Would not recommend this store

2 comments
ramjet

No, you do not deserve a gift card. That's absurd.

Guest

You need something important at Dollar Tree$

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Christopher F Luh

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Verified Reviewer

Mistreated by doller tree workers

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The two employees that saw me and my wife come in the store said allowed over the store intercom manager to security cameras after which we paid for our items which were quite a few items and left the store and when we got in our car the police followed us until we got off Dollar trees lot thoroughly searched our bags and then decided to search the rest of our belongings the whole incident is causing me up to $700 because I was racially profiled by a white person in a white town in the store I've been going to my whole life this is not okay my family is one of the only black families in this town and we have never been disrespected quite this bad financially and publicly because we will put on display by the police in a very public area. I am a military veteran and I am disabled me and my brothers can go and die for this country and come back and still be treated like this.

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Loss:
$700

Preferred solution: I want an apology and the money that this is costing me which is letting everything go off easy and cheap I would like to file a civil suit but I'm not going to do that until I see how you react and resolve this issue.

User's recommendation: I don't recommend black people shop at the store and I recommend the white people who are not racist should not stop at the store either I'm on military veteran of disabled vet at that some things are just ridiculous.

3 comments
Simonne Grg

Sigh, here we go again someone claiming they were discriminated against because they are black. You must be ashamed of being black.

Guest

How is this costing you $700?

Guest
reply icon Replying to comment of Guest-2258395

Pain and suffering lol

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Robert M Lcx
map-marker Jacksonville, Illinois

I see why you are losing customers!

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4 lane lights open no cashiers, finally one came, could not get logged in another came over, still could not get logged in, called another over who after 5 minutes finally got logged in. Then got charged tax, after entrance sign saying grocery tax tree till end of month, on a same item that twice in the last couple months I did not get charged tax for.

All the manager said was it charged you tax so that's what it is, without checking to see if it was right or not or that the new cashier hit a wrong button or not. I notice that customers have been far in between since they raised prices above 1 dollar and this one item is the only thing I have bought here since the price changes. I think I will stop buying here like so many other customers are doing. Wal Mart makes mistakes too but at least they are willing to make their mistakes right with the customer.

The reason people flocked to Dollar Tree in the past was that they thought it was on their side holding prices down and even sometimes bargain prices.

Now they have showed people that they are just as greedy as the rest of the other companies. Now their managers are to lazy to even make sure things are being done right!!!

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Loss:
$10

Preferred solution: Make sure that if the State is reducing tax burden for a month that Dollar Tree does not try to screw the customer and profit off of the already to much tax burdened customer.

User's recommendation: If you want to be like Wal Mart, change your name from DOLLAR TREE

1 comment
Guest

How is your loss $10? You said you have only been buying the one item.

Nikiya Efx
map-marker Boiling Springs, South Carolina

DollarTree on Highway 9 in Boiling Springs SC

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This used to be a nice store but it is disgusting. I personally know at least 6 women who have said they will not shop there. Staff hardly even look at you and thank you isnt heard. A friend was checked out while the clerk talked on the phone the entire checkout. The store is a mess. Usually has carts in the isles that you never see anyone unloading. Im sure the store is not swept regularly as there are always scraps of paper every where. It is beyond belief and will not do well if it continues. Just felt management should know. Phyllis McMakin
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Pros:
  • Good prices
Cons:
  • What i wrote above

Preferred solution: The store cleaned like most Dollar Trees I’ve been in.

User's recommendation: Not this one

Melissa M Eap

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Verified Reviewer
| map-marker Niles, Michigan

Stores closed.

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Was in Niles Mi store on friday evening, was approached by employee saying shes sorry, but they were closing the store early as her manager had a personal emergency at 6:30 pm, and that they didnt realize i was there and already had all other customers check out and leave! Went to diff location 2 times a week later in day time and they were closed for 3 hrs! Wth pay your employees better and they might want to work a lil more. Plus never is the stock out, ive almost givin up on $ tree!
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Pros:
  • Cheap prices for some things i use regularly
Cons:
  • Run out too fast not enough stock

Preferred solution: Let the company propose a solution

User's recommendation: Good luck!

Susan S Wew
map-marker Montgomery, Alabama

Your refund policy. I was told I had to have my receipt, no problem BUT YOUR COMPANY STILL WOULD NOT REFUND MY MONEY.!! You had NO PROBLEM TAKING IT

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I took my unopened item back with my receipt and couldnt not get a cash refund. Your company had no problem taking my money. If I didnt have my receipt I could understand in store credit. I am unhappy and intend to spread the word about your policy
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Loss:
$14
Cons:
  • Incompetent

Preferred solution: Full refund

Anonymous
map-marker San Antonio, Texas

I did not call because I am upset I called because a had a question on your return policy

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I picked up the wrong items and wanted to return it for the correct size but in a different store. Although you employees are not friendly at all. You only have one very jolly and friendly cashier at store number 2540. She is the older lady. All your other store you have zero care for customers.
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User's recommendation: Don’t shop where your hard earned money is not appreciated

Anonymous
map-marker Chesapeake, Virginia

About an purchase

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I ordered merchandise off line needed them by tomorrow but will not be here till Tuesday so wanna cancel and get my money back
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Tinika A

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Verified Reviewer
| map-marker Edison, New Jersey

Manager was very disrespectful

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He made some very disrespectful comments to me today. He thought because he was the manager he can say what ever he wanted. So ridiculous! I wont be back ! Im sorry .
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Pros:
  • Needs better customer service
Cons:
  • Bad customer service
  • Trashy store

Preferred solution: Let the company propose a solution

User's recommendation: Don’t go to that dollar tree