Dollar Tree Stores
Reviews and Complaints
Public safety
- Good prices
- No masks required
Preferred solution: Require masks
User's recommendation: Don't shop here if you are worried about catching covid. I
Need to order a case of cake carriers
- Inexpensive
- Hard to order online
Preferred solution: need to place order for case of cake carriers
Disappointed with Customer Service
Customer harrassment
I am a white female nurse. I went into store #5250 yesterday to buy some items.
The AA associate at the cashier was talking so loudly I could hear her across the store. When I approached to check out, I noticed that the cashier was wearing her mask inappropriately, which exposed her nostrils when she was talking to her colleague. I asked her to kindly pull the mask up to the proper level, and I showed her mine. I was dressed in scrubs, and assumed she would understand.
I nstead, it produced a screaming harangue from the colleague, who claimed to be store mgr, saying I was picking on the cashier, and she was wearing her mask properly. The "Manager" then proceeded to grab my items and asked if I wanted them or not... acting as if she would take them away. The cashier, whose name is Tonia, then rung me up and said "here you are Karen" I said that I was not Karen.
Then she says have "a good day, Karen". I am offended for having been treated this way!
Preferred solution: Apology
User's recommendation: If you go to the store in Key Largo, have your cell phone ready...I wish I had
Complaint against employee
Preferred solution: Restitution
User's recommendation: Termination
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Faribault, MinnesotaCovid Response
Preferred solution: Let the company propose a solution
User's recommendation: Please wear masks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bowling Green, KentuckyRude And Disrespectful Cashier
- Low prices
- Rude cashiers and workers
- Rude and disrespectful cashier
Preferred solution: Let the company propose a solution
User's recommendation: Do not go there and use coupon
Employee not wearing mask
I walked in and got my things and there was a long line. The cashier picks up the phone and presses the ring button 3 times.
The other cashier had her mask below her nose and just gave the other cashier a look like what. She finally comes to check out as she is checking me out her mask never goes above her nose, and she wipes her nose with her hand and continues to scan my things. I was very upset. In Arkansas its mandatory to wear a mask inside stores and its on their door.
I felt bad for the other cashier because she was doing everything she could do.
If I'm wearing a mask you need to be too and wiping her nose and continue to scan my stuff made me very uncomfortable. I don't complain but this upset me.
Horrible service!
Preferred solution: Let the company propose a solution
Lack of professionalism
Preferred solution: Train staff
User's recommendation: Not to waste your time going there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Palacios, TexasAssociates not wearing masks
- Prices are one dollar
- Most of their products are good
- Location
- No one wearing masks in county with mask mandate
Preferred solution: Wear masks
User's recommendation: Stay away until they make your health a priority
About my order
Preferred solution: Full refund
Broken package
Preferred solution: Full refund
User's recommendation: Don’t purchase these online
Rudest cashier
- Products
- Manager or hers all rude
Preferred solution: Let the company propose a solution
Harassing customers
Your store clearly displays your hours of operation. If you all are going to start closing 15 minutes before the time that is listed then you all need to change your hours of operation because this makes the customers experience very bad when your store employees are marching throughout each isle 15 mins before you close and harassing customers to hurry up because you all are closing, when really by the hours of operation that are listed for this store clearly say otherwise.
This type of experience is negative for the customer regardless of the establishment. Im spending my hard earned money with YOUR company vs another competitor.
Im supporting this company and am a paying customer, Im sure your corporate office wouldnt be happy to know that you all are harassing customers to leave and are shutting down early because now your loosing out on sales. Extremely unsatisfied &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; your employees at this location need another training on customer service.
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When dealing with stores that hire mostly unskilled workers, store policies often are over-looked or simply unknown to the employees. They know not what they don't know.
Thus, when you ask a question they give you an answer, any answer they think you want.
Find a neighbor that has an air compressor either in his garage or in the boot of his car to inflate a flat tire. Or, have the birthday guests help you inflate the balloons the old fashioned way as a part of the party.