Dollar Tree Stores Reviews

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Complant

Dollar tree in williamsburg ky 60759 had there doors locked at 8:55 pm before there business hours said they closed i was downt they woth my granddaughter she was so up set that she didn't get to go in there the hour the store say they close is at 9 pm I knew what we needed where it was at all they was doing was standing at the front of the store doing nothing
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ID
#2059932 Review #2059932 is a subjective opinion of poster.
Preferred solution
30 gift card

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New Reviewer

Employment

I had an interview, she had me do all the new hire paperwork and put me on the system. I went into the store before I was hired and bought some items, when I was about to leave I forgot an item so I went back to get it and asked for the shirts a manager by the name Sabrina was supposed to leave, Brenda went to see if they were in the office but came out to tell me they werent there. She went to ask Margaret who also said she didnt have them and to ask Sabrina's son's girlfriend because she might have them. I went in for my 1st day of work and didn't even step a food into the store, Margaret and Sabrina came out to to the parking lot, locked the store door and told me they werent hiring me because she had 4 complaints about me already which I dont understand how thats possible when I didnt even start yet. The only thing I can think of is when I was in the store buying merchandise and the line was long and I asked them to open another register which is protocol and common sense when the line is long. Harassing me in the parking lot and telling me they arent hiring me and they work closely as family is wrong in my eyes also, they could of taken me into the office and spoke with me not in the parking lot. I dont think its far the way I was treated.

User's recommendation: I wouldnt recommend employment at this store.

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ID
#2059444 Review #2059444 is a subjective opinion of poster.
Location
Reno, Nevada
Loss
$121
Preferred solution
Let the company propose a solution

Complaint on store

Store is a total rec an mangers are very rude an they close the store 20 mins early when I ask who was the manager the night before a white women who look like she was on drugs refuse to tell me who the manager was

User's recommendation: Need better management.

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1 comment
#1893876

Dollar Tree has a corporate website. Go to it and email a complaint to them giving the store's location, number of the store if you still have a receipt from it, etc.

ID
#2057693 Review #2057693 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Cons
  • Bad management
  • Worse customer service

Mistreated by store employee

714 20 walked in store clerk was mad about something he took it out on me it was calling me names I told you stop calling me boss and then he said I'm not going for this *** today and I said what is your problem and I ask for the manager he said there is no manager here and he started swinging on me and employees had to hold him back and I told him I was going to have him arrested if you kept his conduct up I was humiliated in the store please can I call police please game told me to call the human corporate office and the get ahold of manager for disrupting my privacy and my dignity and because the charge would be harassment people had to hold this employee back from attacking me and it should be on your video camera you should be able to see it and I also would like a something from the Dollar tree for a gift certificate for the humiliation that I suffered upon a Time place at conduct

User's recommendation: Don't go there!

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ID
#2056921 Review #2056921 is a subjective opinion of poster.
Location
Newark, New Jersey
New Reviewer

Unproffessioal store manager

I shopped 25 days a month at the two stores in So. Plainfield, NJ. This morning I returned to the store on Hadley Mall to buy some more Night Vision Glasses that I have previously purchased there which I was happy with. I drove over to the Oak Tree Rd store. I asked the girl at the register if someone was working the floor so I could find out if you have this product. She called the store manager on the phone and the store manager wanted to know if I bought them there. I said no. She said all the eye glasses are in front on a rack. I said they are not on a rack they are on a strip. She hung up. She never sent someone out who was working the floor as the girl at the register had 9 people on line. No one else was working the store besides the missing manager and the girl on the register. I thought this was very unprofessional of a manager. This manager hasn't been there that long. I never had a problem in this store before.Sad

User's recommendation: Don't ask for help in the Dollar Tree store on Oak Tree Rd. Very unprofessional.

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ID
#2055231 Review #2055231 is a subjective opinion of poster.
Location
South Plainfield, New Jersey
Service
Dollar Tree Stores Customer Care
Pros
  • Always new
  • Price
Cons
  • Unprofessional and rude assistant m
Preferred solution
Let the company propose a solution
New Reviewer

Poor ventilation

Poor ventilation in store. Air conditioning must have been on low. This is not a healthy situation during COVID 19. I will not return to the store.

User's recommendation: Don’t shop there.

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ID
#2053246 Review #2053246 is a subjective opinion of poster.
Location
Longwood, Florida
Pros
  • Good prices
Preferred solution
Put air conditioner on high.
New Reviewer

Covid19 non compliance

Manager, and asst manager not wearing masks. Very rude when asked to comply with state of Delaware rules.

User's recommendation: Don’t shop at the Faulkland rd location in Wilmington, de.

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ID
#2053146 Review #2053146 is a subjective opinion of poster.
Service
Dollar Tree Stores Manager
Pros
  • Non
Cons
  • Rude and non covid compliant
Preferred solution
Replace rude manager and asst. manager (Mary and Katie)
New Reviewer

Complain whith the manager

Nick past manager said I was always welcome in store. New Managers. I fue suffer brain injury been shopping there 10 yrs from kids were little I opened watermelen lip rubbed on my left forarm back in March. Bought it. Purched it. There was two differnt kinds one had sugar. Never had ussyes. Before this manager would make remarks never nice someone sorayed bunch spray set my asthma off she Sked ud i was sick. I tild her it was?spray. She cant control whst people do. She has followed me. Felt harrassed. The customers we know each other. Treated my Son with TOTAL DISRESPECT HD IS A CHILD!!!! THIS NEW MSNAGEMENT IN TARPON ARE RUDE CHILDREN NEVER SHPULD B DISRESPECTED I EAS TOLD BY CUSTOMERS BACK INMARCH TO REPORT I said no I would talk ti Nick. Nick knows I HAVE some me and my familly. Hit by drunk driver 15 broke bones lost alot leatnedto walk to talk . come so far. Help so msny PEOPLE in my community. My Son is a GOOD Boy your new manager told myvSon keep your kind out of here. My Son received letter from Vice President couple yrs ago highest grades. Chess club. Honer Roll. Stem Cammbridge. Proud of my Son. For your new manager. Making comments to a child I would say needs more customer srvice training. Nick old manager is now District he lufted and said I could always shop there. Now he is gone they were yelling treating me and Son very bad. We had just walked on. Son was changing CLOTHES. Supposedly custmer said something no custmer in store!!! Just us as new customer walked in. Team of yelling bad recruted give them power mistreating misrepresentation of your store!!!! Please have Nick resolve this and please have them QUIT making remarks to my Son and me. I have been back in tbat store for months NO PROBLEM. NOW THAT NICK IS GONE THEY ARE TREATING ME BAD. PADT IS PAST. PLEASE CALLL SHERRI 727 9P2 5034 APOLOGIZE TO MY SON
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ID
#2051218 Review #2051218 is a subjective opinion of poster.
Pros
  • Great value
  • Great i am a loyal customer
Preferred solution
Apology
New Reviewer

Restroom emergency

Dollar Tree Stores - Restroom emergency
Dollar Tree Stores - Restroom emergency
Dollar Tree Stores - Restroom emergency
I was shopping and had an emergency to use the restroom my son and I. The manger when asked and employees refused to allow us to use the bathroom even in an emergency. I asked if there was a law which disallows customers from using the store restroom especially in an emergency. The governor has open long island and we are in the 4th phase each employee comes from different homes, places interacting with many individuals. They touch the items when packing shelves. If you are open to the public and willing to take our money even now why is it difficult to use the restroom in an emergency?

User's recommendation: In an emergency consideration should be given to customers to use restroom.

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1 comment
#1892268

To my knowledge, most if not all Dollar Tree restrooms are open to the public. They usually have one.

Odd, that they wouldn't thus allow you to use it. Dollar Tree has a corporate website.

Go to it and send an email to them giving the store location, etc. and any names/titles of employees who refused you access.

ID
#2051088 Review #2051088 is a subjective opinion of poster.
Service
Dollar Tree Stores Manager
Preferred solution
In an emergency management should allow customers to use restroom

Policy questions

Could not get a reciept. I did not press an option for email, but asked for one to be printed and neither the manager or cashoe would print one out.

User's recommendation: Do not shop this location.

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ID
#2050555 Review #2050555 is a subjective opinion of poster.
Location
Wichita, Kansas
New Reviewer
I am a white female nurse. I went into store #5250 yesterday to buy some items. The AA associate at the cashier was talking so loudly I could hear her across the store. When I approached to check out, I noticed that the cashier was wearing her mask inappropriately,...
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ID
#2049523 Review #2049523 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Complaint

I ordered products on line due to covid19 and safety. Monday 7/6/20 I received email stating my order had arrived and will be held at store till 7/13/20. I went to the store yesterday 7/9/20 only to be told its not there. I call customer service and complained I did not ask for a refund. today I get email stating order or part of order has been refunded Your purchase could not be picked up at your local Dollar Tree store within the timeframe specified in your order confirmation.

User's recommendation: I will never order on line again with Dollar tree.

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ID
#2046981 Review #2046981 is a subjective opinion of poster.
Service
Dollar Tree Stores Pick Up Service
Pros
  • It is convenient i live close to the store
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

#5586 store isn't accepting returns due to Covid-19 however the cashier's to not wear masks. This is hypocrisy

On 7/8/2020 I asked for a manager at store #5586 and she approached me not wearing a mask. Her name is Andrea and this location is so unprofessional. I asked her why they still are no longer accepting exchanges and she replied due to the virus. I said but you and your cashier's are not masked. I asked her why and she replied because they can not breathe. Mind you none of us can breathe. Can some please explain this to me? I took pictures as well of the cashier not wearing a mask. If it's possible may I be informed approximately when you may accept exchanges.

User's recommendation: Not be hypocritical. Remove from the receipt that you accept exchanges.

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ID
#2044682 Review #2044682 is a subjective opinion of poster.
Service
Dollar Tree Stores Manager
Pros
  • Great selection for the money
Loss
$4
Preferred solution
My exchange or they need to wear their PPE if Covid-19 really is a concern which clearly from them not being masked it isn't. They just don't want to honor the exchange. It would also help if the manager was not so ghetto and unprofessional

Complaint on store

To whom it may concern A few months back I was told that an employee at The Dollar Tree in Milpitas was telling a person I know that I talk to her boyfriend in front of the store. As long as I am just talking and doing nothing illegal or wrong there is no reason why the person needed to be told this. It is nobodys business who I talk to outside the store. On June 27 of this past week I was having a personal conversation with a friend and mentioned to her that the above stated employee told other people who I talk to in front of the store. This employee heard what I had said and screamed at me asking if I was trying to start *** I said no I am just having a conversation with my friend and speaking the truth. She then went inside and spoke with another employee who came out and said I was not allowed in the store ever again. I did absolutely nothing wrong and was threatened before and after this incident with physical violence yet I cannot go in your store ever again? Seriously?

User's recommendation: Be careful who you talk to.

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ID
#2041774 Review #2041774 is a subjective opinion of poster.
Location
Milpitas, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charged my card twice

Dollar Tree Stores - Charged my card twice
First my debit card declined and I re-enter my debit card and then I was charged
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ID
#2038616 Review #2038616 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Dollar Tree Stores Cashier
Pros
  • People working the registers are very polite
  • Good value
  • Good customer service
Preferred solution
Full refund