rashun b Wku
map-marker Fontana, California

Rude no help

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Plates and glasses broke Manager rude as *** Please help. She made a seen. I went off. She messed with rhe wrong one
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Queenie Bee

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Verified Reviewer
| map-marker Gravois, Missouri

Closed store early before closing

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I have arrived at one of your stores located on Bamberger and Gravois and they close their doors right before 5pm. What I needed to get wasn't going to take no more than two minutes.
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1 comment
Guest

Too bad don't get there late or go somewhere instead of complaining and making a complaint here

Anonymous
map-marker Pleasant Hill, Missouri

Manager really sucks

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Manager is rude hateful and prejudice nobody ever called me back in regards to this issue feel free to call me at 816 663 ****
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Anonymous
map-marker Chicago, Illinois

My order

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I had an issue once it arrived. My order was a a case short. I ordered 27 case but received only 26. However the other store give me a case so my order was completed. Thank you! Barbara Tranbarger Stars of Light Chapel
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Phillip M Kdt

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Verified Buyer

Customer complaint about a management team member

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Dollar Tree Stores - Customer complaint about a management team member
Original review Oct 21, 2021
Hi my name is Phillip, I was one of your stores today and witnessed the manager at store 2261, at 9801 Holly Springs Rd, Holly Springs, NC; that was on duty at 2:50 pm. He was reprimanding an employee while on the floor at the of end of check out lane, while checking out customers and was very loud about it. I was checking out two lanes away and could hear everything. I have been a manager for different companies and that is something HR would not allow. I have even worked for Dollar Tree in the past. He even disrespected me as a customer.
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Pros:
  • Easy spending and low priced items
Cons:
  • Rude manager

Preferred solution: Let the company propose a solution

Featured
Camille W Hrd

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Verified Buyer
|

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Verified Reviewer
| map-marker Las Vegas, Nevada

Should not walk in store looking like this

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Store is nasty and dirty and also have a black young gentleman on the phone take care of business as well and ask him a question, and he tells me he's on the phone. There are so many issue at this location, store number is 2627 off 1828 e Charleston
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1 comment
Keona Hfj

Most people know that if someone is on the phone DO NOT INTERRUPT. The customer on the phone is just as important as you are.

Anonymous
map-marker New Baltimore, Michigan

Did not receive my online order

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I placed an order from Dollar Tree. Com and was expecting to receive my order around September 27. So I purchased the other supplies that I needed to complete my project once my order arrived. When I went to the Dollar Tree to pick up my order, they informed me that for some reason my order was cancelled Sad
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User's recommendation: Call customer service a few days after you place an order

Anonymous
map-marker Pageland, South Carolina

I held for 28 but could not hold on any longer. I am grateful for the follow-up.

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I did not request "Cash back." I hit ncb. The 1st button. The cashier gave me $20 which I did not ask for. And I was charged a dollar on my debit card. I tried to give her the $20 back, but they could not take it and could not refund for my card. At my request, the mng was very nice &;;;;;;;;;;;;;;; checked w/ her trainer, confirming that there was nothing she could do from her end. I am following up to see if there is something that can be done from your end. And I would like to ask if other complaints have been documented for "not requesting cash back" and then having to pa
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User's recommendation: The name of your group is offensive. You are a great company & I would offer my C. E. feedback

Brittany27
map-marker Staten Island, New York

I was screamed at and physically grabbed and thrown out of your store by force

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I was at the dollar tree in Staten Island New York, The full address is 2040 Forest Ave., Staten Island, NY, 10303 so a woman name Stephanie verbally abused me around 9:50 PM maybe 10 PM or after Around those time periods. Basically Around closing time which is 10 PM.

She fought with me verbally back-and-forth all I did not know why, she must have been in a bad mood and took it out on me. All I can say is she was very unprofessional extremely out of line and was blowing a simple question out of proportion. I asked which lane was opened and she was upset because I was holding her up she said and I said dont worry Ill be out of here and she said you better be and I said youre not being professional. She done dug her nails into my arms as I was walking out the store and pushed me with full force and then I called the police.

Her name is Stephanie she is African-American she has short curly dark hair And the dollar tree she works in is in the Forest Plaza.

I was assaulted verbally and physically by one of your workers and I am a frequent shopper at your dollar tree stores! this particular one is across the street from my house and now I am afraid to go in I need that woman fired and I believe you agree that she deserves to be fired after what she pulled.

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User's recommendation: Be careful of Stephanie

1 comment
Guest

More to the story.. I'm sure you were in there acting up, and she wasn't having it. Learn how to act in public.

Resolved
Deborah E Bcp

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Verified Reviewer
| map-marker Hermitage, Pennsylvania

Resolved: Wire candy cane wreath

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Updated by user Sep 09, 2021

Company fixed the issue and I have been provided with product replacement. nothing is wrong.

Original review Sep 09, 2021
I was asking if they were in stock yet. I was told they had not come in. so I will check back later.
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Pros:
  • Items are great love to look for craft items there
Cons:
  • Run out too fast not enough stock

Preferred solution: Let the company propose a solution

User's recommendation: I know that the items you offer are great and it has taken DIY by storm there needs to be more of the merchandise. I see an item in one store and not another. The store in my area is always empty of stock. zip code 16148. Thank you

Anonymous
map-marker North Las Vegas, Nevada

Never received my order

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I think ups lost it and I called when dollar tree was closed, Ill try again tomorrow cant say much right now
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Judy R Nei

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Verified Reviewer
| map-marker Jacksonville, Alabama

Not happy with employee giving me false information over the phone

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I called and spoke to Moe from Jacksonville Al. store. Ask about if she had kitty cat brushes. Answer yes. Within an hour I had gone to the store and no brush. I believe she lied. I would like for this to be resolved. By sending me a brush to the address I can give you. It was very much so an inconvenience. Thank you Judy
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Pros:
  • Every thing is a dollar
Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t rely on information from a phone conversation

Anonymous
map-marker Sanford, North Carolina

Items broken

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I had two boxes of chargers I ordered for my daughters wedding that were broken. The issue was resolved but I am still not happy I had to pay $25 for shipping cost.
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Jose r Cqb
map-marker Denver, Colorado

Customer abuse and complaint

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I feel very slandered and deficated of my character Florida and tennyson is thewort and most unprofessional dollar treesive ever been to the management wen I asked to speak to herwas evenworsethan the little dark haired girl with glasses and that little girls slander is voulgar and aloud and direct as I'm walking up to thea store or pullingi. It seems as though she's waiting outside my name is Heather hill and my phone number is720838****
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Preferred solution: Apology

Sarah P Zxh

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Verified Reviewer
| map-marker Metter, Georgia

Why I can’t be rehire

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Original review Jul 08, 2021
I work at dollar tree in Metter Georgia and I give the lady my two weeks Noticed, and am trying to get another job and they're saying that they can't rehired me cause dollar tree said that am not rehire, and I don't understand if I give them my two week notice
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Pros:
  • Great i am a loyal customer

Preferred solution: I just want to get hire at family dollar to support my family that it

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