Anonymous
map-marker Fort Lauderdale, Florida

Disappointment of Price increase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Dear Dollar Tree Affiliates-

As many, I am highly disappointed with the 25% price rate increase of your products in stores. I am a mother or young children and an elementary school teacher.

I am your target customer. Every year for the holidays and the end of the school year...I purchased affordable gifts for my students. During the start of the pandemic, I would purchase 80-100 craft/toy items to keep my children happy while stuck at home. I've been to The Dollar Tree once since the cost of items went up an entire quarter.

I was upset. My 50 something items cost me close to $70. I went to the Dollar Tree for the even $1 price point. You have changed the game and will likely lose more customers like me-your best ones.

The mommies and the teachers walk in ready to spend over at least $50 each time. We will not be doing this from now on. Many teachers have shared other places to purchase classroom supplies and treats for a lower price. I knew there were items I could get at better quality at Walmart or on Amazon-but it was that "Everything's a Dollar" slogan that kept me returning.

This drastic price change in your company's structure will essentially cost you the best, most loyal customers that shopped your stores for many years.

I am disappointed in the Dollar Tree (plus 1/4 more) Store changing their model that will clearly impact those the really benefited from that $1 price point. Don't worry about the elderly couple that goes in to grab 2 bags of snacks, they'll still be your customers.

View full review
3 comments
Guest

Get over yourself. Wow, the price went up a whole 25 cents so go rant about how you are too cheap to buy stuff for $1.25 instead of a dollar. Go somewhere else then and buy the same products for $2-$3 more.

Anonymous
reply icon Replying to comment of Guest-2122059

While you have a point that other places it will cost 2 or 3 dollars more, when you usually buy 50-100 items it all adds up. But at the same time prices will increase everywhere not decrease. These places I heard used to be called the five and dime store in the 60's and 70's where things cost 5 or ten cents.

Guest

What’s your alternative? Where are you going to go?

View more comments (2)
Lorri Wle

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marquette, Michigan

Broken plates

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
when my order was delivered 2 of the plates were smashed, I tried to contact customer service and was not able to speak to anyone, when I tried to call the store directly they acted as if they couldn't hear me and hung up on me several times. Terrible customer service.
View full review

User's recommendation: difficult to resolve issues

Erika B Irm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I never received my order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Dollar Tree Stores - I never received my order

I placed an order for 48 sticker/activity/educational work books for by class of 15 three year old children. These books were part of their Christmas present to them from me.

I placed this order on November 21. I receive notification that I would receive these books on December 9, however, I did not receive the books or any other notification. I began calling dollar tree and when I finally got through I was told that half my order was cancelled. I told the representative that I was never notified of this cancellation and why was it cancelled but she had no answers for me except that notification might be in my spam folder (which it was not).

She also told me that my remaining order was in Farmingdale, NY. I was hopeful because Farmingdale is close to Woodside NY but I have still never received the books or any form of notification.

View full review

Preferred solution: Let the company propose a solution

Tracy L Cbq
map-marker Leander, Texas

Returns

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contact number for me to call hey this is not helping................................................................. .................
View full review

Preferred solution: Full refund

Belen P Myd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Disappointed in condition of items received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Dollar Tree Stores - Disappointed in condition of items received
Dollar Tree Stores - Disappointed in condition of items received - Image 2
Several of the bottles , 4 of them did not have the rubber topper that allows the bottles to close. The box had a big hole on top when delivered.
View full review
Loss:
$14

Preferred solution: Price reduction

User's recommendation: Buy at store not on line

Tausha M Vbq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Forest Hill, Texas

Rude cashier

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This cashier had the audacity to ask me if I was stealing because I had two separate transactions. Such very rude customer service! Dollar tree in forest hill
View full review
Pros:
  • Good stuff for a dollar
Cons:
  • Rude customer service

Preferred solution: Let the company propose a solution

User's recommendation: Horrible customer service

Karin G Xjl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order cancelled and my money was not returned

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hello Orderer 24 charger plates online on Nov 12 2021. Received an email 3 weeks later saying they could not fulfill the order for lack of inventory. But the money was taken out of my account and until today my money has not been returned back to my bank account. I want my money back please. Order # EC39461****
View full review
Loss:
$32
Pros:
  • Price
Cons:
  • Unacceptable customer service

Preferred solution: Full refund

User's recommendation: Buy at the store.

Antonio R App
map-marker Providence, Rhode Island

Online order status

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I want to know the status of my orders. They haven't sent me an email when it comes to my nearest store
View full review
Pros:
  • Multiple products

Preferred solution: Deliver product or service ordered

User's recommendation: Have to check my orders first my status

C.Terry F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stone Mountain, Georgia

Faulty product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Dollar Tree Stores - Faulty product
I purchased a box of disposable shoe covers. They are good for keeping your shoes covered while painting. However, when I opened the box, I found only 2 shoe covers and a box of fragments of the same material that the shoe covers are made of, but just fragments as if someone had torn them into pieces. I realize the product only cost a $1, but the box indicates that it contains 12 pairs of shoe covers. I only got 1 pair of shoe covers. What is wrong here?
View full review
Loss:
$1

Preferred solution: Let the company propose a solution

User's recommendation: Be aware before you buy the box. Open it to verify that you are getting 12 pairs and not 12 pieces of scraps.

Karenanne L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cincinnati, Ohio

Xenophobia

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Respect should always be initiated by the paid crew or ahop owners to gain lots of customers. Vine street st bernard. I have dissability and i was treated bad
View full review

Preferred solution: Apology

User's recommendation: Be respectful to buyers. Customer is always right

Symantha Rwt
map-marker Greenville, Texas

No answer long wait times order not received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No answer long wait times package not received order no more characters *** you 111-1-11****111-111****12-/222*-112//22/4/2/2/2//2///2///222////24/22////_\}-3__..\__\____/\/./\.
View full review

User's recommendation: Better customer service

Julie G Wtq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hines, Oregon

Employee complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Dec 14, 2021

My story has not got much attention. The worker is still there.

I guess she has had some issues with some of her family members being really sick. My heart goes out to her but that still doesn’t excuse her attitude snd dressing down her coworkers that she is over in...

Original review Nov 13, 2021
This employee at the Dollar Tree in Hines Oregon. Was chewing out her co worker in front of all customers.

Poor thing looked like she was about to cry. I shopped at dollar tree a lot and now I wont be back because of this managers attitude towards the people she oversees. This isnt the first time with this manager I have witnessed her attitude in front of the shoppers In the store. You have lost me as a customer do to this person in your employ.

I hope that all your stores dont have this kind of display with co workers.

Because I may never return back to shopping at any of your dollar tree stores. I wont be telling people to go to dollar tree,It will be at dollar general where they know how to be professional.
View full review
Cons:
  • Manager
  • Bad customer service

Preferred solution: Let said person be fired believe her first name is Trinia

User's recommendation: Thumbs down

Manrique R
map-marker Miami, Florida

Your customer service sucks

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My order is all broken and returned to sender. I need my order sent or a full credit including shipping
View full review
Loss:
$69

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Carrollton, Texas

The store at 3050 N Josey in Carrollton Texas is very fifty and unsanitary

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I visit this store at least twice a week and this store is filthy. The floors have not been cleaned in months. I reported it to the Manager and he said he has reported to his Manager. I feel someone should take immediate action to clean this store. I will not go into this store again until it is cleaned. I recommend that no one enters this store until it is cleaned.
View full review
1 comment
Guest

Feel free to put in an application. They could use the help.

Be prepared to do a job that requires three people but it's just you that gets to do it. If you're really lucky some stores even pay $1-$2 dollars over minimum wage.

Harley Cbr
map-marker Dallas, Texas

I need to make a complaint about a manager

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

See other I went into the store to buy some Christmas decorations for my two children ages six and four. I spent around $37 and then remembered that I needed to add money to a green dot card.

Now, I add money to this green dot card almost every other day but its usually at *** and gos convenience store or other gas stations in the area. When I asked Alice to as an associate she said her manager would have to do so. So, chance the manager walks up and says please come to another register I can do that for you. He Anderson all the stop says its $21 a hand him the money and he said slide your card.

So I slide my card he says says its unavailable to load. I say OK well I use his card and do this almost every other day. Then I suggested walking we try using the chips if thats any different he said sure. So when it came time to put the chip in and I put it in I pulled it out it said slide the card so I looked a chance and said should I swipe the card and he goes I dont know and I said well thats what it says and he says well then I guess why the card.

And I said OK it doesnt seem to be working do you know why and he goes I dont know youre the one who does this every other day with an attitude.

So I look at him and say you dont have to be rude and he closes it out and walks away. I extremely rude not helpful and expecting the customer to know how to load money on a card that is his job is completely unnecessary behavior and for me

View full review

User's recommendation: Seek out other stores

  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 18