JoAnn r Ghf
map-marker Albany, Oregon

Email coupon offer

Dollar Tree Stores - Email coupon offer
I go a email Get 15.00 of order of 35.00 Free delivery, is this real or fraud ?????????))??????? Please let me know
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Preferred solution: Answer

LeElla M
map-marker Omaha, Nebraska

Need to talk to someone in hr

im trying to reach the department to change my federal tax withholding i tried to chane it on papaerless page with no sucess
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Preferred solution: live person to help me make the changes i need

Marcus G Jxj

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Verified Reviewer
| map-marker Charlotte, North Carolina

Salesman

I have a few ideas that can be plentiful to our local stores. I personally had 40 coasters made thru a well known website. So far I sold them all and gave a few to a couple of my family members. I'm looking to grow my business. I see others have tried and successful conquer their mission so I'm giving my self a push. Thank you sincerely Marcus goree
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Preferred solution: Deliver product or service ordered

Theresa F Yfy

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Verified Reviewer
| map-marker Vadnais Heights, Minnesota

Cimplaint

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10-1421-I was just at the dollar store on County Road E in White Bear Lake, Minnesota. I left the store without the items I wanted and this is the reason why: A young black woman employee was checking out the customer in front of me and she was just about finished when I said excuse me, do I need to put all the rolls of tape on the counter or just one.

She blew me off by telling me Im waiting on another customer and she wasnt very kind about it. I said OK thats fine but I wondered why she reacted so rudely to me. When it came time for me to check out my items, I asked her in a very nice fashion, could you not pack them too heavily. She handed me one of the bags that was heavily loaded after I told her it was too heavy.

She then tossed another bag on the counter: Indicating that I should fill the bag myself. She mumbled some words to me which I couldnt make out..c. I she was clearly irritated with my request. I asked her if she could fill the bags because my hands were hurting terribly and she said no and continued scanning the items I planned to purchase.

The lack of customer support and the degree of rudeness on her part was really uncalled for. I asked her if she could continue checking me out and she said no she wasnt going to do it and that I should leave the store . A very large man waiting in line after me started yelling at me and swearing and I asked him not to use those kinds of words and he told me that I shouldnt be using the kind of words that I had said. I did not understand why he was getting involved when all I did was ask her to kindly put the items in two bags for me.

Before I knew it all *** was breaking loose and the assistant manager was called, then the manager was called and he said did anyone witness this and of course the large man behind me said I was in the wrong. I got so frustrated, I took the bags that she had already filled before the kerfuffle, and just pushed them off the counter Never intending to push them towards her. All I did was ask her to be kind enough to put the three heavy items in two bags and this is what ensued! I was told by the manager to never enter that store again.

I cant help but wonder if Id been black if I wouldve been treated the same way. She was clearly in the wrong and her boss backed her up because the large white guy behind me began making accusations. Honestly I hope to never go back into that store again because if thats the kind of employee that is being hired at the family dollar store family tree or whatever moniker you use, then I regard this store is a travesty to our neighborhood. Ive been shopping there for years and have spent thousands of dollars at that store and it appears to me there is a new manager on duty Who in my opinion, is not qualified to run a store that is free of hatred, bias and is unapologetically treating customers differently because of the color of their skin.

I plan to follow up with this complaint as I was treated so horribly, it makes me very sad. Thank you

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Pros:
  • Products at an affordable price
Cons:
  • Lousy costumer service and rude

Preferred solution: APOLOGY AND THAT EMPLOYEE REPRIMANDED AND I WOULD LIKE TO KNOW WHAT REPRIMAND WAS METTED OUT! In my opinion, she used her job as a reason to treat me differently because I am white!! It’s too bad that race is a part of this situation!!

User's recommendation: Stay Away

Latoya E Hmt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Fairfield, Virginia

They took 63.72 off my card

Dollar Tree Stores - They took 63.72 off my card
Updated by user Sep 13, 2021

Corporate doesn't return your call and the took money off my card

Original review Sep 13, 2021
Went into the store on 8/23/21 at 3:50 pm to get a couple of Items I wanted cash back the lady told me that it wouldn't go through that it denied it went I got home to check my card they to the 50 dollars plus $12.72 for my purchase which I already pay when. It went through the first time went back to the store spoke to the manager she saw where they took my money off the card pass it down and took pictures to send to her manager she was going to get in contact with corporate it now 9/13/21 nobody got in touch with me, I need my money the last 4 digits of the card is 5449 please call me 804&244-**** Very unprofessional
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Loss:
$64

Preferred solution: Full refund

Carlton F Shw

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Verified Reviewer
| map-marker Milledgeville, Georgia

Insulted by Dollar Tree Associate

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Updated by user Jan 17, 2022

It has been difficult to speak with anyone about this matter. I feel the manger and assistant manager on duty that day really just slept this matter under the rug and dismissed my anger. An apology or some kind of compensation for the associate rudeness would have been...

Original review Dec 16, 2021
I went into the store to purchase some Christmas items. When I proceeded to the checkout and while standing in line the sale associate turn her light out and instructed me to get out of her line and go to another line because it was time for her to get off.

I told her I would not because I was already standing here and her light is on. After I asked for the Manager, an assistant came over to tell the young lady to finished checking me out then she could leave. The associate told her that she had told me to go to another line. I stated young lady you are still working as long as your light is on and are standing behind this register.

She stated to me, *** I AM CLOSED.

I have never been so embarrassed and humiliated in all my life. I want stop until something is done because, I should not have been talked to like that just because I wanted to be checked out with my items.
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Preferred solution: Apology

Anonymous

About an purchase

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Dollar Tree Stores - About an purchase
I was at one of your stores in chicago. Actually the one on 93rd and Western ( around when Covid was bad) . I bought things for a birthday party. When I came back to return it I had the receipt the manager said due to Covid you all was not taking returns at the time until you alls company said it was okay. I ended up loosing the receipt. I was exchanging mind you she did not say I could look up my receipt through you all. If its been 90 days. I got that from you customer service over the phone who kept interrupting me . So now I am stuck with these items when exception should of been made because of the hold on returns to due to Covid. I am dissatisfied with the store manager and the rep over the phone
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Pros:
  • Good location
Cons:
  • Wait times to checkout
Fawn D Gah
map-marker Marietta, Georgia

Help with app

I need to reset my password to my dollar general app but its set up to an old email that I dont remember
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Loss:
$1

Preferred solution: Help with app

Nieshaia W

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Verified Reviewer
| map-marker Chester, Pennsylvania

Complaint

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Dollar Tree Stores - Complaint
Close this location down they are a inconvenience and they are just ghetto. Its 6:55pm and they are closed when the sign says they close at 8pm the manager is at the door yelling we are closed this is every other day with them they put signs on the door saying either they ran out of bags or money do they can close early. I will never visit this location again 1118 Edgmont Ave Chester Pa 19013 and all the crackheads hang right out front of here.
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Pros:
  • Needs better customer service
Cons:
  • Unprofessional manager

Preferred solution: Let the company propose a solution

User's recommendation: Don’t go to this location

Theresa W Jwl
map-marker Miami, Florida

Complaint against employee

I went in the store on Saturday 1/29/22,located on 27 avenue nw 183 street. There was one cashier opened and one line with about 15 to 20 people waiting.

Her name is Deborah very rude, no customer service, nasty attitude told me that I was not the next person in the line .I saw the manager opening up the register for customers and I got in the line. Her job is ring up customers items not monitoring who was last in line. She need training on how to deal and talk to customers. I ask her who died and made her the CEO of Dollar Tree.

This is not my first time dealing with her being rude and disrespectful. Another time she rung up my items and stated I know youre paying with a $20.00 and I dont have changed. I told her isnt not my fault you dont have change in the register go and call your manager. But she gave me change from my $20.00.

She should not be working in a store when she cant handle the public. Very rude nasty employee.

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Pros:
  • Cheap prices for some things i use regularly
Cons:
  • I did not receive good service in their store
  • Happy employee more than one register open

Preferred solution: Let the company propose a solution

Anonymous
map-marker Abilene, Texas

Canceled order

I want to cancel & there is no way to do that online, please cancel my order & call me to confirm that it has been done. 325-28-0****. Thanks Catherine I have also read that there are no refunds so I really need this to be taken care of as soon as possible. My order number is eC4380****. No phone number to call is also pretty annoying!
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Rochelle A Txr
map-marker Little Rock, Arkansas

Refusal of service

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Went to the dollar tree manager and associate was very rude the manager called me a *** because I asked him to come the associate out we stood in line for 15 minutes and he still would not come out and help he told me to get the *** out the store in front of 3 my kids.
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Cons:
  • Staff needs to clean and organize the store
  • Trash always over flowing

Preferred solution: I would like the manager fired

Starr H Idm

Online Orders

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My online order was canceled and no email stating that my order was canceled I have been waiting a month plus my money was not refund my order was canceled due to out of stock I have to call customer service for someone to rudely tell me out the status of my order she was very ugly in her tone of voice
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Loss:
$30

Preferred solution: Let the company propose a solution

Anonymous
map-marker Greenville, North Carolina

Online order issue

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I called in to see why part of my order was canceled and the rep was very rude with a bad attitude. When I asked about an email of it being canceled I never received it all she had to say was it was sent. She didnt seem to have any helpful information or assistance to give.
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Cheryl G Bkq
map-marker Milwaukee, Wisconsin

Milwaukee store76@***l violent screams swearing 2/23/22

Very violent obscene language very loud loud the girl refused her name she was in the office screaming at a security guard she followed me outside and was screaming and swearing at me unbelievable behavior you allow from your employees
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