Dollar Tree Stores
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Birmingham, AlabamaI purchase many dollar tree item and I should be able to get my refund when the item is no longer needed bc if I don’t need it.
User's recommendation: Allow customers to received their refunds when items are no longer needed when it’s a charged item on a credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Unity, PennsylvaniaQuestion about exchange
- Great products
Preferred solution: I did finally get an exchange
User's recommendation: Make them follow THEIR rules
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Round Rock, TexasI didn't get paid
User's recommendation: this company sucks
Complaint against employee
User's recommendation: if you are treated in the manner I was I suggest you to also seek a Manager higher up in the stores Management.
Coplain
User's recommendation: Don’t shop from this store!
My W2 said 0 on federal I know I took taxes out please help
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHighly pissed customer
- Get rid of useless people
- Find decent help
Preferred solution: Better help..people who can say hello and be able to help when you ask.
User's recommendation: Don't shop at this store
Complaint on employees. The manager of the store in Sanford, Florida location on 1792. He comes out the store and yells at me to not come in HIS store because I don't like him. As a paying customer I
The manager if the store on 1792 in Sanford FL. Comes running out the store yells to me to not come in HIS store.
As a paying customer I should not be treated like I committed a crime. I've never had any bad concerns till this manager came. I am a 66 year old senior citizen and also regular paying customer. No crime was committed.
This is the second time he has threatened me. First time police was called he actually threw my money on the floor. I He actually came out the store and yells while I was getting in my car, to me this is a threat.
Action should be taken, I don't know this man intention, nor does he know mine when confronted. Thank you.
Consumer complaint
The manager approached my son and accused him of startling qtips, the tips were clearly in the shopping cart
User's recommendation: Make sure that you are not a victim of racial profiling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rockford, IllinoisI want to speak with Human Resource
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waseca, MinnesotaEmployment
I went to work after we got 6 in of snow in Minnesota and the ice was packed up by the door the entrance to the building I had a customer come and complain about it being icy and how she almost slipped so I proceeded outside to scrape the ice off of the sidewalk with public safety and health and also employee safety and health in mind not even 2 minutes after I started scraping off the ice I got a call from Elizabeth my store manager streaming at me over the phone that that is not my place that I am not supposed to touch the ice by the door even though I even almost slipped then she proceeded to tell me as after I had left due to my mental health issues and not wanting to get in a confrontation knowing that things could go bad really fast so I got my car and I left the situation for a little bit to try to calm down she proceeded to text me chewing my *** telling me that I am fired for insubordination and Valkyrie now the vulgari I don't understand because I wasn't the one being hostile but after this and after the fact that I knew that I was done and I had apologized to her she turned around and put through my apology in my face and then continued to tell me that I shouldn't have a job if I have such a bad temper and that I need to learn how to deal with my issues I feel that I was treated unfairly I feel that somebody has offended me in a way that I do not know how to handle I personally feel that she needs to be fired but thank you for your time thank you for your opportunities have a good day
Preferred solution: Person is terminated
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Quincy, FloridaI have items that I didn't leave the store with and would like to amount of the purchase
I felt cornered with no one to care about how I was treated as a customer. I spend money at dollar tree stores and the products are usually priced low..
anywhere from a dollar to one dollar twenty five cents. All I asked the cashier was to check my total payment for...
While I was speaking with the cashier, I realized my wallet was missing. So I asked her to hold it a moment because I had not moved since I had taken my card out. The cashier continued to ring up the next customer putting their items right on top of my stuff. So as I looked for my little wallet, I found it covered up with the next customer's goods.
I'm really upset and feeling very disrespected by now. So as I waited for the manager, I said rather not accept the items and would take my business elsewhere. I was told that Dollar tree store do not give refunds. Plus I hadn't exited the store with the receipt right where the cashier put it.
I told the cashier that I wanted my money out back on my card.
She refused. After being treated as though I was invisible, I got my bags and left.
Preferred solution: Clarification on the rules. They said they can't do refunds regardless of the situation. Trainings on good customer service practices. I was not angry but I do feel like the incident could have been handled differently.
User's recommendation: If a customer is dissatisfied with an order, someone should should look into the matter for a resolution to satisfy the customer and not just looked over.
Manager issues
Yesterday I went to Ivy Ridge dollar Tree. El was restocking infront of the one register the other lady was using.
That was the only register open.. I'm not sure if El was irritated that she had to stop for that.
Today I went back for a few more items. I go there ALL the time. Last year 2 kids went into the bathroom and were starting a fire in there and another veteran and I went back to help with that.
I know the staff know me there.
Today it was busy. When the line gets long it always gets directed down the isle with the snack cakes...I believe that is isle 7. Today a rude woman who was black was irritated that the line down isle 8 was moving slow. Instead of being patient ...as there were 3 registers open...she raised a stink.
El told us that those who were in isle 7 were wrong and validated the impatient woman. El is also a woman of color and I felt this was motivated by race.
I called the store to verify that the line always goes down isle 7.
Paula picked up and said "yes, usually, I don't know what went on today" I asked for the other ladies name and she said her name is El.
I'm not sure if this was racially motivated or because I unconvenenced her the night before but I strongly recommend you help El to understand that fairness and not letting personal feelings get in the way of good judgment be her motivator.
I will continue to go to that store and she will see me again.
Today was absurd and she peeved me off and all the other regular, patient customers who were in the correct line and being patient.
El threw my receipt in the trash. In this instance I would liked to have had it.
- Usually awesome
- Few bad staff can drive away good staff and loyal customers
Preferred solution: Make a note of this and ensure the line flow is clearly identified so cranky staff can't power trip. Usually this store is such a joy to shop at. I hope it stays that way.
User's recommendation: Stand up for fairness
Looking for my W-2
- Prev
- 1
- ...
- 20
- 21
- 22
- 23
- 24
- ...
- 152
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Now tell us what REALLY happened.
What did you do? They don't throw you out and call the police for nothing and you know it.
Stay out of his store. He can legally enforce that if he so desires. Do you want to get arrested ?