Shayanna Yha
map-marker Watertown, Wisconsin

Made me pay with two different cars and was charges on both

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Dollar Tree Stores - Made me pay with two different cars and was charges on both
Dollar Tree Stores - Made me pay with two different cars and was charges on both - Image 2
Cashier said my card was declined and I would have to pay another way! So I first use my direct bank card then the second time I used my capital one card. Once I checked my bank account the money had come out instantly. So now I also have the charge to my Capital one card as well went back to store to get a credit back to my credit card and was told no! So basically a 30.38 bill turned out to be 60.76. and corp. denied my call.
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User's recommendation: Pay cash if it says declines check your bank on the spot’

Anonymous
map-marker Chicago, Illinois

Unprofessional and unorganized

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DMs don't communicate. I can't get help with a transfer or rehire. Not a very organized company at all. Would not recommend.
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1 comment
Guest

All I can say is strength in numbers someone has to expose all the illegal activities. I am A ops manager in Virginia I have no idea why I am still at this company. We all need to come together and demand better pay you know we should have a GRREN OUT DAY JULY3 RD Spread the word

Sheila S Hyn

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Verified Reviewer
| map-marker Bloomington, Illinois

Your store is Freezing and your employees are working in freezing building. Poor working conditions

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Store is freezing and employees are working in these freezing conditions. Talk with working about it employees can't get their boss to answer . Feel sorry for workers.
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Preferred solution: Working heat

User's recommendation: Stay away till owners fix heat

Anonymous
map-marker Bellevue, Washington

Complaint against employee

The employee stated she was the manager . With that said I need to exchange unopened candy purchased for 4 Kids (which was to be a Valentines present) .

The conversation elevated when she raised her voice, grabbed the package, and threw it behind her then proceeded to stomp out the door like a mad kid.

Having been a store trainer for a large department store, I find this behavior unacceptable for a Store Manager.

Perhaps customer service skills review is warranted.

Needless to say, I lost the $5 and will be going elsewhere to purchase these gifts.

This unfortunate incident occurred at the Youngstown Dollar Tree in Jeffersonville, IN

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User's recommendation: Do not go without reporting so ch behavior if you are treated for n this manner

1 comment
Guest

While Dollar Tree does not offer refunds, they generally will do exchanges provided you have the original receipt. You should not have let her keep your candy without replacing it. Some other child/adult may have enjoyed the candy.

Jennifer B Jcx

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Verified Reviewer
| map-marker Coppell, Texas

Tax forms 2022

I noticed my tax return was sent. But I had moved since then. I forgot to contact customer service on a change of address. 16 Grant St Penrose Co 81240. I didn't know if I could go to the store and get it or if we could mail again. If you could reach me at reesescups4200@***.com or 719371****. I'd really appreciate it. Thank you.
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Anthony P Lsa

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Verified Reviewer
| map-marker Flint, Michigan

I need to file a report, please contact me (810) 447-****.

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A box of bleach splashed on me, damaging my coat, jeans and shoes. I immediately notified the manager who advised me that she did not know how to handle the situation and advised me to contact another manager the next day. After trying for two days to speak with the second manager, I was given corporate phone number to file my report. However Im still trying, no report has been taken yet. Im very disappointed and concerned. Respectfully submitted
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Loss:
$400
Pros:
  • Good store
Cons:
  • Poor customer service

Preferred solution: Replacement for my damaged items.

User's recommendation: Still shop there, I think all and all, that you get good value from them.

Kelsee Wir

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Verified Reviewer
| map-marker Carmichael, California

Poor customer

Poor customer service: today I stop by my local dollar store in Rocklin California I was there to exchange merchandise that I bought just before Christmas. It happened to be candycane shot glasses Well we never opened them they are still tight in plastic and since the receipt says I will read it verbatim we gladly exchange any unopened items with original receipt we do not offer refunds so I went in with the original receipt and I was turned away and told that they will not refund any food items When I started to question it the woman cut me off and repeated herself to where the attention of many customers started to stair.

From there I walked out and made a phone call to the manager who got snarky and backed the worker up.

I told him what the receipt said at which he said well we can give you $.25 on the dollar And I repeatedly said that is not what the read receipt says. He said take it up with corporate and so thats what Im doing.

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User's recommendation: Don’t trust their written word.

Briony Ddu

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Verified Buyer
| map-marker Chicago, Illinois

Poor service

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Dollar Tree Stores - Poor service
The sweet cashier needed a hundred busted to make change the night manager decided gossiping was more important took 15 minutes to check out.
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User's recommendation: Go during the day

Deidra P Mrh

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Verified Reviewer

No pay im an employee

Ive been told to go on social media considering this matter. I can kinda understand the first pay event. I gave a bank account, that I did know had be closed, due to no activity. This last one for December 30. Unbelievable, no one has contacted me, no check has been cut, Im been really patient about this, I honestly do no why Im calm about serious issues. I dont have any money, when Im asked to leave this motel, I have no where to go.
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Loss:
$1380

Preferred solution: Paid

Debbie Iet

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Verified Reviewer
| map-marker Denver, Colorado

Copy of my W2

I would only like to get the tax form please. have only bad things to about Manager Rome. At 2223 S. Monaco pky. in Denver, Co. His skills as a boss should be concerted poor. Uses his employees for his owen professional gains.
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Etoshia W

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Verified Reviewer
| map-marker Fort Worth, Texas

Being accused of stealing

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My husband and I was in the store for 5 or 10 minutes shopping when the store manager accused my husband for stealing. He snatched items out his hands and told him to leave the store.

When I asked the store manager what happened he ignored me and continued to ask us to leave. The store manager said he saw us in there stealing earlier when that was our first-time ever going into that store. We live in Dallas and traveled to Fort Worth to meet a friend. Before we was leaving I saw the store by the freeway and decided to stop and pick up some items we needed.

I don't appreciate being accused of stealing and being put out of store for no reason. I will be contacting a lawyer about this matter.

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Cons:
  • Racial profiled

Preferred solution: We were racially profiled

Anonymous
map-marker Riverside, California

Manger was very rude

Please contact me 909904**** I purchased 4 balloons n return 1 balloon and the manger made a seen there and said I used it but I explained that this balloon was Defective n maybi buy something else or a new balloon -she was very rude tried to kick me out
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Anonymous
map-marker Hamilton, New York

Customer complaint

You are just as worthless as the store that I have the complaint about if you can't be professional and call
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User's recommendation: Don't ever go to this store cause it's nasty and not taken care of

Laura G Agk
map-marker Bloomington, Minnesota

EMPLOYEE WAS RUDE AND UNPROFROFESSIONAL.

Original review Jan 02, 2023

I went to the dollars store close to my house. When checking out I went to a line that had the light on and I put my things on the belt.

The other cashier called for "Robyn" to come to her register because she was stocking at the time. The store wasn't extremely busy and the store looked decent for once. When Robyn asked "Why" the cashier said you have a customer and said loudly "SO WHAT" ! I then responded that is how you respond to customers?

Robyn then stated "Well I'm Closed". Which her light was on so I said well don't you think you should turn your light off then? The other cashier said to Robyn she was sorry that I had already put my things down and with that I said don't apologize, she had her light on and on top of that you don't respond to customers so rudely. She ended up ringing my things up but from that incident to another which was a few days later, I go back in to get something else and this time the cashier was very nice but the manager there was horrible!

She's yelling at cashier to take a break while she's checking someone out. My cashier said as soon as she was done ringing me up. The manager once again scolds the cashier so I said "Is there a problem with this store employees"?

My cashier said that's her manager but I'm like this is ridiculous how the majority of these employee's are. Dollar Tree I know you cant get people to work but Maybe you should get or train better employees to do the job so you can keep the customers.

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Pros:
  • Convenient and cheap
  • Fast buy
Cons:
  • Most times messy stores and rude employees long lines

Preferred solution: Apology

User's recommendation: Be prepared to stand your ground and be treated fairly.

1 comment
Guest

You need to keep your comments to yourself. You are in a poor welfare type of store.

You put up with things or leave, no one cares. I bet you waddle and are fat.

Mirielle Aon
map-marker Philadelphia, Pennsylvania

Harassment

In new Oxford store manager is Wendy . If want something off she doesn't want to take it off. Then she was going to throw us out of the store that is discrimination and the customer is always right. It's time to talk to a lawyer
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