Dollar Tree Stores Reviews

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New Reviewer

Horrible customer service from mangers and cashier

Walked in store shopped for about 30 minutes. I was never greeted and I was seen by 3 people that work there which 2 of them had management on their badge.
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2 comments
#2048655

You poor thing. Did you greet anyone. Sadly they had no idea that you were lonely and wanted to talk to someone.

#2048636

Get over yourself.

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ID
#2781190 Review #2781190 is a subjective opinion of poster.

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New Reviewer

Store in Bolivar,Tn

The store in Bolivar is so junky &;;;;;;;;;;;;;cleaner;;;;;;;; nasty it is awful. Hard to walk down aisles or find anything-there are no fall things out still valentine stuff out-This store needs to be checked out with a surprise visit-Please help the Bolivar,Tn store be a better shopping store-Thanks
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ID
#2780285 Review #2780285 is a subjective opinion of poster.
Pros
  • Prices
  • Location
Cons
  • Dirty messy ransacked store
Preferred solution
Let the company propose a solution

Stock not put up

The Dollar Tree Store that I referenced needed a team to help put the stock up. There was one woman stocking and running the cash register - she had no help. After I called this problem to the attention of Dollar Tree management I stopped by the store a couple of days later and there was a team putting the stock up. Thanks!
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ID
#2780262 Review #2780262 is a subjective opinion of poster.
Location
Orlando, Florida

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New Reviewer

Not happy with employee giving me false information over the phone

I called and spoke to Moe from Jacksonville Al. store. Ask about if she had kitty cat brushes. Answer yes. Within an hour I had gone to the store and no brush. I believe she lied. I would like for this to be resolved. By sending me a brush to the address I can give you. It was very much so an inconvenience. Thank you Judy

User's recommendation: Don’t rely on information from a phone conversation.

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ID
#2780043 Review #2780043 is a subjective opinion of poster.
Location
Jacksonville, Alabama
Pros
  • Every thing is a dollar
Cons
  • Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Charged my card twice

I made a purchase for 44.52 and the girl charged my card twice..This was on August 10th. I have called every 1 800 number you have and left a message for 6 days!!! and No one has returned my calls. I would appreciate a resolution to my problem....It was a in store purchase
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ID
#2779825 Review #2779825 is a subjective opinion of poster.
Location
Euclid, Ohio
Loss
$45
Preferred solution
Full refund

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New Reviewer

Poor customer service

She never greeted us coming in. We waited a bit before she stopped to decorating to wait on us at the register. Then, proceeded to talk to one of the patrons and just completely ignore this didn't tell him how much the ticket was and didn't even pull the receipt off and hand it to us thank you and have a nice day or anything, we had to get our own receipt.
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ID
#2779801 Review #2779801 is a subjective opinion of poster.
Location
Winter Springs, Florida
Preferred solution
Let the company propose a solution
New Reviewer

I need a letter stating when I stared in stoped working with yall

I need help please please please please please please I been trying to contact anyone at this point please please help me
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ID
#2779713 Review #2779713 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Questions about the no rehire

I am trying to work at a family Dollar store, cannot be hired due to a no rehire on the dollar tree end. This is keeping me from gainful employment
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ID
#2779457 Review #2779457 is a subjective opinion of poster.
Location
Thief River Falls, Minnesota
Preferred solution
A job

Items broken

I had two boxes of chargers I ordered for my daughters wedding that were broken. The issue was resolved but I am still not happy I had to pay $25 for shipping cost.
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ID
#2779265 Review #2779265 is a subjective opinion of poster.
Location
Sanford, North Carolina

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New Reviewer

Filthy unorganized store

I just returned from Dollar Tree, Bluffton, SC. Mountains of unopened merchandise piled up and in the back room. Trash and merch. on the floor and spilled liquid not cleaned up. Empty shelves everywhere. 2 employees standing around, only one person working at the register. can't

User's recommendation: make a complaint, this was a nice store.

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1 comment
#2047986

What are you doing in the back room? Dollar Tree certainly doesn't need you in their providing direction.

Apply for a job there and start cleaning....if you have all the answers. Otherwise, go elsewhere.

ID
#2776650 Review #2776650 is a subjective opinion of poster.
Pros
  • Good price
Cons
  • Items changing
  • Very dirty
Preferred solution
The store cleaned up, merchandise put on shelves and generally organized

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New Reviewer

Received damaged items

Dollar Tree Stores - Received damaged items
Dollar Tree Stores - Received damaged items
Dollar Tree Stores - Received damaged items
Dollar Tree Stores - Received damaged items
I ordered a 16 set of different sizes tea light candle holders. 9 were broken and customer service told me to buy another case in order to complete my set since some were broken. They stated they do not accept returns. They refunded me 11.00 leaving me with 9 out of 16 sets unusable. I disputed with PayPal and at that point was told they will accept the return when I ship them back. I paid almost 20.00 to ship them to me and they expect me to pay another 20.00 to return a 48.00 case of broken glass!!!! I will be disputing this with my credit card company as well!!!

User's recommendation: Beware!!!

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ID
#2774728 Review #2774728 is a subjective opinion of poster.
Cons
  • Disrespectful manament
  • Very dirty store rude manager
Loss
$51
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Original review updated by user Aug 14, 2021
Yesterday I purchased 4 Monster Energy Dragon yerba mate Teas for 1 cent each at Dollar Tree. I went back to buy 105 more. They ring up 1 cent each again. The manager (Michael) was called over and said that the drinks were recalled, and he will NOT sell them to me. I...
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ID
#2774331 Review #2774331 is a subjective opinion of poster.
Location
Elizabethton, Tennessee
Pros
  • Easy spending and low priced items
Cons
  • Understaffed
  • Needs more store clerks on weekends
Loss
$20
Preferred solution
Deliver product or service ordered

Store not open

The store in Butler Missouri wasnt open at 10 am. I dont know if or when they opened because I left town.
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ID
#2773903 Review #2773903 is a subjective opinion of poster.
Location
Roselle, Illinois

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New Reviewer

Unauthorized charges

Dollar Tree Stores - Unauthorized charges
On June 20th I was charged 3 times for $9.09 pertaining to a transaction at the DOLLAR TREE located at 13206 N 7TH ST STE PHOENIX AZ. I have called customer service multiple times and left multiple messages to get a refund for the two extra charges that were done on my card because of the card reader making an error. The store advised they could not do anything for me and that I had to contact customer service. I should not have paid an additional $18.18 for my transaction and all I'm asking for is my money back.

User's recommendation: Get a printed receipt if purchasing more than 3 items.

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ID
#2771605 Review #2771605 is a subjective opinion of poster.
Location
Phoenix, Arizona
Pros
  • Usually have what you are looking for
  • Great prices
  • People working the registers are very polite
Loss
$18
Preferred solution
Full refund
New Reviewer

Store took $54.18

Dollar tree on 28 and Broadway. The lady scan my items told me my total I used my card I hit cash back for $50. The lady said it didnt go through and wouldnt give me a receipt. My bank shows where the money came out. Still nothing. Im without $50 and the items I was purchased. The store is very dirty and employees are very rude. Never ever again will I shop at a dollar tree. My kids couldnt get lunch from school today because Im without $54.18 that dollar tree took.
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ID
#2769851 Review #2769851 is a subjective opinion of poster.
Location
Louisville, Kentucky
Cons
  • Store is a mess
  • Customer service is horrible
Loss
$54
Preferred solution
Full refund