Anonymous
map-marker Topeka, Kansas

Horrible Manage horrible customer service

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I stopped to grab 6 balloons at the location 29th and Kansas Ave Topeka KS. Today was sad day for my grandchildren and daughter in law.....you see they lost their other grandma and mother unexpected 5mos ago and today was her birthday. I wanted a balloon for the 4 children and one for me and one for my daughter in law to let loose today in honor of Grandma Kris. Even after explaining to the Mgr she did not budge!!! Luckily another customer was nice enough to tell me she would buy the 1 extra balloon for me. As we checked out and the nice lady gave me the 1 she paid for the cashier said I better not let the Mgr see me with 6 balloons!!! Even though I pd for 5 and a nice customer paid for 1. I'am so glad the kind lady was there because my husband is high risk and I did want to have to go into another store adding risk. Kinda crazy this store will let you buy 5 balloons and I can go a few more blocks to California street to the other Dollar Tree and "no limit" Very disappointed.
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Arlette D Svk

Discrimination complaint

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I had called to see the status of my application background looking for Paul and LJ was the person who answered the phone. When she answered everything was fine told me Paul wasnt in she hung up. I called back because it was rude out she hung up and finished the conversation. I called again she had stated she has no time to talk she had a business to run I was taking her time and again hung up on me. I found it VERY rude and discriminating after I told her my name she started to be rude. I would NEVER ask or call this store again!!!!!! I will be contacting the DM in regards to this employee!
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Preferred solution: Let the company propose a solution

User's recommendation: Never call this store

Jacqui B Tcc
map-marker Grand Prairie, Texas

Complaint

So I went into the store o. Mai street, Grand Prairie Texas. I purchased a a dog collar walked out the store then realized I needed a leash too. When I tried to re-enter the store I was told I couldn't because I wasn't wearing a mask. I'm all for being safe but the cashier who told me that wasn't wearing gloves. And I had just been in the store. The cashier you checked me out was wearing gloves but when was the last time she changed them handling everyone's different money? Her gloves were purple but the finger tips looked yellow the were so worn. That's cross contamination like nobody's business not to mention I never got to get the dog leash I needed.
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Pros:
  • Prices
Cons:
  • Poor customer service
  • Rude employee

Preferred solution: Apology

Erol Rpn

Overcrowding of the stores in West Ashley South Carolina

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Day Saturday I went to Dollar Tree at West Ashley and a Sam Rittenberg South Carolina 3/4 of people did not have mass the lines were horrendous you are taking no precautionary measures and protecting your other customers who wear masks that is overcrowding and I'm going to post you on Facebook stay away
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Preferred solution: Stop crowding the people in like sardines

User's recommendation: Don't go to Dollar Tree in West Ashley overcrowding

Johnnie S Zyl

Mistreated by store employee

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I have a medical problem where O can't were a face covering a she wouldn't let me shop and I tried to explain to her about my condition and she kept saying it don't matter so I will be getting my attorney for legal action Your store on East Freeway #5845 phone number 832-214-**** the law states if you can not wear a face covering for medical reason you are excempt
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Cons:
  • Rude employee

Preferred solution: Firing the manager because if she don't know tje full law you are responsible

User's recommendation: Don't shop at that dollar tree

Anonymous
map-marker Detroit, Michigan

Horrible customer service in your stores and no direct complaints line, but I can call and spend money?!?!??

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Your store on Rawsonville in Belleville, Michigan. I was waiting in line and the cashier says, line one is opened, I said, ok I didnt notice the light on. When I walked over to the other line she says, daaaaaaaaa!!! I turned around to curse her out badly, but the little lady and her son were looking like theyd seen a ghost when I turned around to entertain her, but I didnt! Her name is Deb and shes the store manager. Had I slapped the *** out of the white woman I would have been wrong. Why does your employees in the store huff and puff and roll their eyes when you want to purchase balloons? Is twenty balloons too much for a customer to purchase at a time? Try watching how disrespectful your employees are when ppl want lots of balloons.
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User's recommendation: Send some upper management to oversee

2 comments
Terrika Ecb

You cussed them out. You were rude. That is the issue not the balloons.

Guest

Don't sound so high and mighty. You shop there.

You must be poor trash.

Nice racism in your story about her being white. I assume your name is shanequa.

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Doris H Chs
map-marker Oklahoma City, Oklahoma

Store not practicing social Distancing

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Store not practicing social distancing in Oklahoma City, Ok on NE 36th Street. Please have them to follow the CDC guidelines for customer. I was there and felt very uncomfortable because I had people upon me. Your help would be greatly appreciated
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Pros:
  • Pricing

Preferred solution: Please have a manager to have customers to Social distance according to the CDC Guidelines

Anonymous
map-marker Lavaca, Texas

Complaint on store

STORES NOT EXCEPTING COUPONS, I WENT IN ONE DAY AND THEY SAID THEY DIDNT TAKE COUPONS THEN THE NEXT DAY THEY TOOK THEM.
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Sonia N Paw
map-marker Fall Creek, Indiana

Bathrooms

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Store #4292 Noblesville, Indiana. It seems that the few times i go into any of the Dollar Trees bathrooms are always so disgusting. Today, April 12, 2020 @14:10 I was in store #4292 and once again this bathroom was just disgusting toilet paper all over the floor and the floor filthy, toilet, sink etc.. With the Coronavirus in high alert i would think this would be the time your bathrooms would be clean and checked every 30 minutes especially when the stores are slow and two cashiers just standing around. I would hate to see the Health Dept go into your stores. Sales Cashier: Conner Associate #6269 0**** *35 2132****
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Preferred solution: Have your bathrooms cleaned every 30 minutes.

Ginger T Akx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lack of a professional store manager

I was at your store along with 6 other housewives located at 401 S. Yarborough in El Paso, Texas . We were at the store at 11:00 a.m. and noticed that there were 5 to 6 boxes of Toilet tissue paper in the hall where the paper products are to be shelved. We asked the store manager Carlos Lopez if he would be so kind as to open a box and let us buy the paper. Mr. Lopez was very rude, impolite, he seemed nervous and kept looking over his shoulder, he said ""no, no ""we would have to come back. We asked what time would be an appropriate time We are paying customers he said " come back at 7:00pm. I insisted and said" it's 11:00 a.m.?? and you want us to be back in 7 hours?!" We believe Mr. Lopez was waiting to sell this toilet tissue to customers of his choice. With the Nation under COVID 19 watch instead of preventing overcrowding and helping your customers and just open a box sell your products and everyone is out the door. Risking the customers health in this way. !! Shame on your choice of Managers and not properly educating these persons From: ginger.tannerg1192@***.com
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Pros:
  • Good prices
Cons:
  • Rude manager named missy

Preferred solution: Have Mr.Lopez call me when he has Toilet tissue paper so I can advise the other housewives we were humiliated,. He made us feel like beggers instead of paying customers

User's recommendation: Do not shop at this store

Karen A Etw
map-marker Berlin, Connecticut

Unsafe store

Employees not wearing face masks properly. Cashier and other employees wearing face mask only over mouth - leaving mouth exposed. When I asked if she could position her mask over her nose, she refused stating she worked in healthcare and it was ok to wear her mask this way. Signs on the doors clearly state masks are necessary but employees are not wearing them correctly and refusing to do so when asked by customers.
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Cons:
  • Employees attitude
  • Bad management

Preferred solution: Employees need training. Very ignorant.

User's recommendation: Avoid this store. Rude employees

Grim W

Covid 19

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I was in dollar tree in Lester Square WV. The assistant manager was coughing everywhere around me and other people then went to checkout and they have no splash gaurd up and his spit landed on me when he was talking I'm very upset... they need to send him home to get better and PUT UP SPLASH GAURD
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Preferred solution: Let the company propose a solution

User's recommendation: Don't go to dollar tree in lester Square wv

Mary C Rpd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

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I arrived at the dollar tree on main st in Elkhart, IN and it closes at 8pm I arrived at 7:57pm and the door was open went in and Miranda Oliver started screaming from the cashier that it was closed and I said I still have 3 minutes and I was going to buy batteries she was rude then another gentleman came in and she said we are closed and he asked what time is it we are closed and was still not 8pm.
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Preferred solution: Apology

Ticked O
map-marker Glen Cove, New York

Furious

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Masks are required in this state. Our town is particularly high in numbers. So today in the store multiple people with only their face in a sweatshirt ........ nose not covered. WHY IS THIS OKAY ?????????????????????????????
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Preferred solution: Go by the rules

User's recommendation: Obey the rules

marie p Tvo
map-marker West Palm Beach, Florida

Store #583 no masks.

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4/22/2020. shopped store #583 today. both customers and workers were without masks. Spoke to manager and he said the corporate office makes the rules. store covers with plastic the credit card machines, what is the matter with people. NO MASKS NO ENTRY.
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Pros:
  • I am a loyal of dollar tree stores
  • Great i am a loyal customer
Cons:
  • Because of covid-19 no mas no entry

Preferred solution: Let the company propose a solution

User's recommendation: NO MASKS NO ENTRY....

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