Dollar Tree Stores

10/17/2023
Dear Sir or Madam:
Went to store #2828, 1327 Main St., Billings, MT on 10/10/23 early afternoon. Almost every isle was cluttered with shopping carts, empty carts or store carts full of mdse that needed to be stocked.

I, along with several other shoppers, were trying to get to mdse on shelves & we were having a very hard time doing so. On 2 separate instances during this visit I couldn't reach what I needed. In this spot there were 3 empty carts & 1 full cart in the way & 4 of us trying to get to the shelves behind the carts. I finally was tired of trying & no one was there removing them so I took one empty cart & rolled it through the doors into the back & rolled the full cart into another isle.

A girl, Tammy, came back there & questioned what I was doing & I told her...moving the carts so we could get to the mdse on the shelves. Her response was "Don't touch things"! I told her we (3) couldn't get to things so I moved the carts out of the way. Again she said "Don't touch stuff".

I just told her then they needed to move the 3 empty carts so we could shop or stock the shelves & move all the carts so we could shop. I finally got flustered after going back & forth 3 or 4 times because she was being so ugly & telling me "not to touch stuff" till I pushed my cart to the front parked it between 2 registers & left telling them they could restock all that was in my basket. I went in after *a roll of mailing paper,* there wasn't any & I decided to shop for other things. I probably had $50.

to $70. in my basket, that I did not even need & after listening to her I didn't even want it then. I left & went to Target. When I left Target I went back to the dollar store & was going to take pictures of the isles to send to y'all so you could see what a pathetic mess it was, how nasty/dirty & cluttered the isles were & send a complaint about "Tammy" at that time.

I went in & was greeted by a young man. I waved at him & went immediately to the far left isle going towards the back of the store. A girl came over that way & asked if she could help me & I told her no I didn't need any help. She continued to follow me...

Why, I have no idea, & I still don't know. She asked again, "can I help you", & again I said no I didn't need any help. I raised my phone to take a picture & she said "you can't do that". I said yes I can, it's a public store & took a picture.

She argued with me, said I couldn't & that she was calling the police. I didn't know why she was calling them, but I told her to go ahead because I hadn't done anything to have her call them for. If, perhaps, it was for taking a picture... How do all those pictures get on FB & other sites without people taking pictures in the stores to post them??

Then on another isle this man comes up to me & sticks his hand right up to my phone & I told him to get his hand outta my face. I asked if he works there & he said no. I asked what he was doing he said "she told you, you couldn't do that". At that point I told him to get his damn hand outta my face & get out of my way.

I remember he had extremely bad body odor & he stuck his hand up at me again. I'm going to go out on a limb here & guess he was maybe & husband or boyfriend of this girl who I later learned was the manager of the store although she never introduced herself as such...not one time did she ever say who she was. I'm going to guess at this only because I can't imagine a compete stranger hearing this girl say something & then confronting someone in the store without even knowing either person. And if she did know him, why was he in there getting into the business going on in the store which was of no concern of his?

Maybe you could use those hidden cameras to see. Needless to say, this trip to the dollar store this day was a joke. She did call the police. I was already in my car...

with that same guy looking out the front door for me... As I was leaving the parking lot, 2 squad cars showed up & I have NO IDEA what she told them was happening. I wasn't in a hurry so I watched as they both left the store & I could see one came all the way across Main St & looked to be in a hurry so I pulled over to the side of the road & waited for him. Watched as he turned his lights on & had my info out when he asked for it.

Like I said, I don't know what she may have told them on the phone when she called & I didn't even think to ask the officer, so I still don't know. I've lived & shopped in this town on & off since 2001 & unless y'all, as the corporate office or regional management team, decide to implement some kind of store policies to clean up the way "this store" looks & to see that the employees working there maintain better control of who & how they speak to customers, I'm fine with NOT going back to shop there. This is something I have heard from others within the last couple of years about just how bad this store has gotten. This is not the first time I've heard of people being dissatisfied with this particular store.

I guess I just kept hoping it might get better but apparently as the store has gone down quite a bit, now the employees are able to talk to customers they way these two talked to me. I DON'T EVEN THINK SO. I'll give my business to a company who wants it & can treat me like I am the one covering their paycheck. I'm not normally a *** or hateful customer but something like this sure get me going in a bad way.

Me, I'm no worse off than before this fiasco ever took place. I have accomplished getting "barred" from somewhere at the ripe old age of 71 years. And I have a piece of paper that says "No trespass via Samantha Adams" which is how I learned the managers name of that store. I would appreciate some kind of response to this complaint.

Otherwise, I guess I'll be *barred* from spending my $$$ there.

If I have to be barred that long, I've already found a bigger & better place to shop. HOWEVER, I WON'T & DON'T EVER FORGET PLACES THAT TREAT ME THIS WAY.

I purchased a bag of Ginger Snaps made by AblMar Foods, Inc..

I had eaten 3 cookies and was going to eat 2more..But, when I pull the other 2 out the bag..I almost passed out..one of the cookies has a long gray object that appears to be a "hair"..(please see attached picture)..I called the Dollar store where I purchased them from and explained what happened and suggested that they should take the rest of the cookies of their shelves as a percussion! But, the young man informed me that he had not gotten a email from Corporate office about a recall on this item and that I can come and exchange it for another bag!! Seriously ...

So, I thanked him and told him I would call Dollar Tree Corporate on Monday (12/11/2023)..

Ok..So, today I called Corporate using the phone listed on their website here in Virginia...Twice I tried to get through to Corporate and both times I got a recorded message from "Verizon" indicating the number was incorrect!!!

So, then the website ask if I had any other complaints about the company and when I answered "yes" I ended up with this filling this questionnaire!!

She was being very ugly and rude and giving these eyes like she was ready to fight two other customers that were in front of me I was putting my items on the belt which I carried I didnt use no basket and no green cart. Then she wanted to tell me to put the green cart away and I said I didnt grab a cart. I hold my stuff And I said it was the other lady before him who put the cart there in that man just put the card on my site and she was giving me eyes like she was ready to fight me over something like that night, and I walked away and told her I didnt grab that car and its your job to put it back But the rudeness of all it was so disgusting and I would be embarrassed if I worked at Dollar tree acting like that

On January 24th 2024 I went to the Dollar Tree store on rivers avenue with my 2 granddaughters ages 10 and 12. We went and gathered up the things we wanted to buy and went to the checkout where the clerk rang up $19.15 worth of merchandise.

I took $20 out and set it down On the counter and it blew off the counter into a large crevice next to the bagging area. The cashier could see my $20.00 but she could not get it out of this crevice so she went and got the manager whose name Is Nicole. Nicole tried to retrieve this $20 from the crevice but she could not. I said thats OK just keep my $0.85 change and well be on our way and you could put the $20 in when you get it out later.

She said no. I would have to pay another $20 or I could not have my merchandise. She then went and grabbed the bag away from my 12 year old granddaughter. She told me it was my problem and I would have to call somebody to retrieve the money .

Some words were exchanged and eventually I tossed $20 to Nicole and took the bag and proceeded to leave the store. Nicole chased me out of the store grabbed me and grabbed bag. I said you have $40 of my money. but she pulled the bag from me.

My grandchildren were crying, traumatized and scared I was going to be hurt so I had to leave.

Nicole and Dollar Tree now have $40.00 of my money. You should know that I am a 5 foot 4 inch 70 year old woman and that Nicole has 40 lbs on me 6 inches probably and Im probably 40 years older than her.
I have tried to contact Dollar Tree multiple times and have not had a response.

On February 29 i bought 2 black oven mits on March 3 i tried to use them and the pan from the oven burned *** in 1 of them so i tried to return them at the store on march 4 i bought them at the store on lyell avenue and tried to return them at the store located at3170 chili avenue the women manage there told me there was nothing she could do to help me she said she never seen anything like thatnd go back to the original store because she was not going to do anything about it she said maybe the manager there would exchange them because she was not going to can't give you her name she had no tag it is clear that it's your product by the tag and you can see they are brand new i could have been burned and this would be a whole different email she was very rude thank you for your time

HaveRude and disrespectful sales aaaociate, along with inexperienced and unable to count. Stealing customers change.

This incident happened today at around 10 am to 10:30 am. I went to exchange some flip flops and some little car bars shoesI had brought for my grandchild. I have already tried exchanging them twice first of all I brought them at store number 3219 located at 4950 Center Point Drive Suite 130 North Charleston, SC 29418-**** phone number 843-666-****. My original purchase date was 7/7/23 at 20:55 am and I went back on the ninth just to exchange the item and the stout lady at the register said zI needed the receipt.

I said to her you were the one that rung me up two days ago. She said I still need the receipt to do the return. I said okay fine. Now on last week I went to your River Avenue store located at North Pointe to do the exchange with the receipt the young girl said fine.

I got my items to do the exchange on 7/21/23 got to the register and was told by the same young lady who I spoke with when telling her I needed to do a return (store number 1153 sales associate Shanya) the return could not be done at this time because the msnager was busy unloading the truck and that I would have to come back at another time) I paid for the items I was going to do the exchange for and left.Mund you now I had my receipt for the return and she saw and had it at the register check your cameras) She did give me back my receipt and everything was fine. so now on today I decide OK let me go ahead and do this return at the original so I brought it in which would be the store I sent a Pointe I got in there. I asked the young lady. How are they know about doing my return?

I told her I have mercy she did. She had them already told her this she asked me do you have your receipt What part of I have my receipt right here do you not understand thats what I can figure I just said that so then I asked if she need home to my Receipt while I go get the stuff I need to change but she said no U-Haul into it and I spider that Ive already tried returning the distance, low power canvas of the flip-flop twice, but I said theres the web for that then at the store on Rivers Avenue , so now Im back today to do the return and I said either do the return or give me my money back shes old you wont get your money back home and I said well if I call Coleman Im pretty I get my money back if you call Kobe call you cant get your money back and so am I said Im just here to do this change OK thats what if thats what I mean you came here for so then she said OK we do it dont you have your receipt till I went got the items can you line can you back up couple in front of me and she didnt give them the correct change, so did she tell you? She asked me what I do in cash Ill call Asha hes in my car. I said oh I said I have the return also so she tells them that she cant get in her drawer and she owe them a dollar she cant get in her drawer so then the German said to her well just just put it toward him.

This young lady right here purchase talking about me so she couldnt even had to return. She actually got another social heat to. He did not do it. She had to call up Jonathan Jonathan came up after she had me waiting line OK well I like she cant do return.

She asked what I want to but with more than my purchasing Im doing a return Indian doing purchase because my thing was theres no way in the world Im a make this a fourth trip, trying to do this return so finally guess you decide OK well she has a College Johnson she calls up Jonathan he comes up putting information put the diamond that mean return process she say she dont know how to do it so then she did it. She put the things in and then she couldnt figure out whether or not she did it right in English you can send it was like I will have 45 since I paid $.45 oh my God , then I got my other items I have the rang up she rang up the item tell me the total is 548 I said well the puppy before you just gave you a Dollar and told you to put that towards my purchase I said so they will. I will use for for the right she said no its 5:40 alarm I cant go in the drawer that I sent you I cant go on the job. How are you going in the jar are you putting in is 448 would be what will be will you be putting it off of my card because you already had the dollar so she said no I cant do that so I said so at the end of the day then youll drive to be over but you already told to give that dollar put that down with my purchase without the web Ill pay for that no thats not the point the point is you did this lady already has a Dollar in the right associates good for them for 48 she stated she can if she cant do that they think I cant.

I cant just now my thing is so I ate I put the 548 on my card paid it with my card. How does lady didnt give me my original of the receipt from the from the return purchase an issue with that by 17 gonna be to see come thats my receipt you need to give me so I was saying I need to look into her because either she is she is stealing from the company and shes changing people of the money intentionally and she keep the receipt and then she go and come back and say that she has some purchases. I am all these other items this is only people, so I dont know what is going on with her but at the end of this receipt, let me tell you what it says her name is that even though thats her true name but he says her name is Lisandra sales associate Las Lisandra and this was it. This is on eight for 23 at 10:24 AM at store number 3219 located at 4950 Centerpoint Dr., Suite 130 N.

Charleston and the manager was wonderful the manager help me help thats fine he can look through my receipt. smile no problem. This young lady seem to have had a problem either she either she needs to be retrained. She is playing stupidly, dumb and cant count nothing else.

Hate to say it like that but but you dont say me either you want Aiden but you dont want him its 548 she almost made me just just returned. I am calling the news channel even though its only 548. You all know times a hunter know who wants a bad review for their business nobody but you act like you giving me a choice of whether or not I want that because I can fit this in easily go to some other store and pay lawn more for it now now Corey going back to stop three times to do it. Im going to a Store three times to do a return/exchange.The first time I left my receipt at home.

Second time manger busy unloading truck I was told.but today your associate at that register number four was rude disrespectful unprofessional inappropriate behavior. First of all she was talking loudly on her cellphone and had an attitude like she did not appreciate me interrupting her call. Never once did she say to the person on the phone please hold I have a customer. However she did stop talking to them long enough to tell me I cant return without the receipt or give me my money back, after I said I just want to exchange the items or get my money back.

Please give me a call at 843-694-****. Thanks. The Store Manager Jonathan on today was very helpful from the time I was getting the original items on 7/7/23 He was putting out freight each time I came in, and he smiled and spoke everyone. I thought he was just a nice pleasant young man who was an ordinary associate.

Then today I found out when the lady called him up that he was the manager or associate in charge. Either way I want you to know that, that is the type of people you want to represent your company